Akua Serwah, Louis Ellen Fagbemi Olu, and Adelaide Spio-Kwofie. “Service Recovery In The Hospitality Industry In Ghana: Perception Of Customers And Service Providers”. Elementary Education Online 21, no. 1 (December 9, 2023): 231–243. Accessed March 10, 2025. https://ilkogretim-online.org./index.php/pub/article/view/92.